ROMERO-AUMANN

Practice & Coaching

← Decision Sprint

Terms and Conditions

Coaching · Reflect & Evolve · Version October 2026

German version: AGB

Section 1 Scope and provider

(1) These Terms apply to all coaching services provided by Vincent Romero-Aumann, Reflect & Evolve, Gnarrenburger Str. 25, 27432 Bremervörde, Germany (the "Coach"), to clients (the "Client").

(2) Coaching services are provided separately from the Coach's treatment practice in Germany. These Terms do not apply to that practice.

Section 2 Services

(1) The Coach offers individual coaching (individual sessions) and group coaching in fixed groups (in particular the "Decision Sprint", section 5a). Coaching is goal-oriented support for professional and personal development; the Coach helps the Client clarify concerns, set goals and develop their own solutions.

(2) The Coach owes careful performance of the service (service contract, section 611 German Civil Code), not a particular result. Putting decisions into practice is the Client's responsibility.

(3) Scope, date, place and fee of each service are set out in the booking confirmation.

Section 3 Conclusion of contract and booking

(1) A preliminary call can be arranged through the booking page on romero-aumann.com (Cal.com), by email or by referral. The preliminary call is free of charge and non-binding.

(2) A booking request is not yet a contract. The Coach sends the Client a booking confirmation stating date, scope, fee and these Terms. The coaching contract is concluded when the Client accepts the booking confirmation in text form (email).

Section 4 Fee and payment

(1) The fee stated in the booking confirmation applies. Prices are subject to statutory VAT where applicable. The Coach currently applies the small business exemption under section 19 of the German VAT Act; no VAT is charged or shown. The amount stated is the total amount.

(2) Individual sessions are invoiced after the session and are payable within 14 days without deduction. For group coaching, the invoice is issued when the contract is concluded and is payable within 7 days, and in any case before the first session. If payment has not been received by the first session, the Coach may give the place to someone else.

(3) Coaching is a private service. It is not reimbursed by health insurers or other public bodies.

(4) If an offer is stated in US dollars, the dollar amount stated in the booking confirmation is owed; the invoice additionally shows the euro equivalent on the invoice date.

Section 5 Cancellation and missed sessions (individual sessions)

(1) The Client may cancel a session free of charge in text form up to 48 hours before it begins.

(2) In the event of later cancellation or non-attendance, a cancellation fee in the amount of the fee agreed for the session becomes due, unless the session can be given to someone else (sections 615, 293 et seq. German Civil Code). Expenses saved are credited. The Client may prove that the loss was lower.

(3) If the Coach has to cancel, the Coach offers a replacement session; if none is agreed, any fee paid is refunded.

Section 5a Group coaching ("Decision Sprint")

(1) Service. The Decision Sprint consists of six sessions of 90 minutes each by video conference (Zoom) in a fixed group of no more than seven participants. Its content is joint work on the business decisions each participant brings, in the group, in pairs and directly with the Coach. Between sessions the Coach owes no service; materials, recordings or a channel for questions are not part of the contract.

(2) Formation of the group. The group starts as soon as five places have been booked and paid for. The Coach notifies participants of the start and the six session dates in text form at least seven days before the first session. The sessions take place weekly on the same weekday at the same time; where several time slots are possible, the Coach decides according to the majority of the availability stated at booking.

(3) Before the start. Until the start has been notified, the participant may withdraw from the contract at any time in text form; amounts paid are refunded within 14 days. If the booking confirmation provides for delivery as individual coaching of six sessions of 90 minutes at the same price ("founding group"), the participant may require that delivery instead of withdrawing.

(4) Missed sessions. If the participant misses a session, there is no claim to a make-up session, replacement or reduction. If the Coach has to cancel a session, the series moves back by one week from that session onwards.

(5) Termination. The right to terminate for good cause remains unaffected. If the participant terminates after the group has started, the fee remains owed unless the Coach can fill the place; expenses saved are credited. The participant may prove that the loss was lower.

(6) Recording. Sessions may be recorded for the Coach's internal review. The recording is not part of the service and is not made available to participants. The participant's consent is given separately in the booking confirmation and may be withdrawn at any time with effect for the future; recording starts only after the opening round. If a participant objects to recording, the Coach offers a place in a later group or two individual sessions of 60 minutes.

(7) Confidentiality in the group. Each participant undertakes to keep information about other participants and their businesses confidential.

(8) Round 2 promise. If the participant attended all six sessions, brought their decisions, and one of those decisions is still not made by the end of the sixth session, they may join the next group in full at no charge, whenever it forms. Refunds are excluded. The request must be made in writing within 14 days after the last session. If no further group is planned, the participant receives two individual sessions of 60 minutes at no charge instead. This is a service commitment; no particular outcome is owed (section 2 (2)).

Section 6 Coaching is not therapy or medical care

Coaching is not psychotherapy, not diagnosis, not medical care and not treatment, and does not replace them. It assumes normal mental and physical resilience. If the Client has health concerns, the Client is asked to seek care from a physician or another licensed provider; the Coach points to suitable resources. No treatment contract (sections 630a et seq. German Civil Code) is formed through coaching.

Section 7 Confidentiality

The Coach treats all information from the coaching as confidential and does not pass it on to third parties without the Client's consent, unless disclosure is required by law.

Section 8 Data protection

Personal data are processed only to perform the contract and to meet statutory retention duties (Art. 6(1)(b) and (c) GDPR) and are kept separate from the Coach's treatment practice. Session notes are deleted after three years; invoicing records are kept for the periods required by tax law. Audio or video recordings are made only with separate consent in text form; for group coaching, section 5a (6) applies. The privacy policy at romero-aumann.com/datenschutz.html applies in addition.

Section 9 Liability

The Coach is liable without limitation for intent and gross negligence and for injury to life, body or health. For slightly negligent breach of essential contractual duties, liability is limited to the typical, foreseeable damage; otherwise it is excluded. Decisions the Client makes after the coaching are the Client's responsibility.

Section 10 Right of withdrawal for consumers

If the Client concludes the contract as a consumer (section 13 German Civil Code) and the contract is concluded exclusively by means of distance communication, the Client has a statutory right of withdrawal. The withdrawal information and the model withdrawal form are attached as Annex 1 and Annex 3. If a session takes place before the withdrawal period ends, the Coach first obtains the Client's consent to early performance (Annex 2). Entrepreneurs (section 14 German Civil Code) booking for their business or professional activity have no right of withdrawal.

Section 11 Final provisions

Amendments and side agreements require text form. The law of the Federal Republic of Germany applies. Mandatory consumer protection provisions of the country in which the Client has their habitual residence remain unaffected. If any provision is invalid, the remaining provisions remain valid. These Terms are also available in German (romero-aumann.com/agb.html) with identical content. The English version applies to contracts concluded in English, the German version to contracts concluded in German.

Annex 1 — Withdrawal information

For consumers under distance contracts for services

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry of the right of withdrawal

For a contract for services, your right of withdrawal expires when we have performed the service in full, provided that we began performance only after you had given your express consent and at the same time acknowledged that you lose your right of withdrawal once we have fully performed the contract.

Annex 2 — Consent to early performance

Required if a session takes place within the 14-day withdrawal period

Confirmation in text form (email) using the wording above is equivalent and sufficient.

Annex 3 — Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract

Vincent S. Romero-Aumann · Coaching is not therapy, not medical care and not diagnosis.